pbs88 Privacy Policy

1. Introduction

This Privacy Policy describes how pbs88 ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the pbs88 platform, including its website, mobile site, and associated services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

We are committed to handling your personal information responsibly and in accordance with applicable data protection principles. This policy applies to all users of the Platform, including visitors who browse without registering and registered account holders who actively use pbs88 services.

Privacy at a Glance

2. Information We Collect

pbs88 collects two categories of information: information you provide directly when registering and using the Platform, and information collected automatically through your use of the Platform.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number, and username chosen at sign-up. These are required to create and verify your account.
• Identity verification documents: national identity card, passport, or other government-issued ID that we may request to comply with KYC requirements and verify your age.
• Financial information: details of the mobile financial service account (such as bKash, Nagad, or Rocket) used for deposits and withdrawals. We do not store full card numbers or complete mobile wallet credentials.
• Communications: messages sent to our support team via email or live chat, including the content and metadata of those communications, for the purpose of resolving your queries.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system version, browser type and version, and approximate geographic location derived from IP. This data helps us detect fraud and optimize the Platform for devices used in Bangladesh.
• Usage data: pages visited, game sessions played, betting history, session duration, and in-app navigation paths. This data is used to improve the Platform and personalise your experience.
• Cookie data: session identifiers, preference settings, and analytics identifiers stored in cookies or similar technologies on your device, as described in the Cookies section below.

3. How We Use Your Information

pbs88 uses the information we collect for the following purposes, each of which represents a legitimate interest or a necessary function of operating the Platform:

• Account management: to create, maintain, and secure your pbs88 account, process your deposits and withdrawals, and provide the gaming and betting services you have requested.
• Identity and age verification: to confirm that you are 21 years of age or older and that you are who you claim to be, in compliance with responsible gaming obligations.
• Fraud prevention and platform security: to detect and prevent fraudulent transactions, unauthorized account access, money laundering, bonus abuse, and other activities that threaten the integrity of the Platform or the safety of other players.
• Service improvement and personalisation: to analyse usage patterns, identify areas for improvement, and tailor the Platform experience to your preferences where you have consented to such personalisation.
• Customer support: to respond to your queries, complaints, or requests submitted via email or support chat. Support communications may be recorded for quality assurance and training purposes.

4. Sharing of Information

pbs88 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share information in the limited circumstances described below:

5. Cookies and Tracking Technologies

pbs88 uses cookies and similar tracking technologies to operate the Platform and improve your experience. "Essential" cookies are strictly necessary for the Platform to function — they maintain your session and remember your login state. Without these cookies the Platform cannot operate. "Analytics" cookies collect anonymised usage statistics that help us understand how players navigate the site, which pages are most visited, and where technical issues arise.

You may disable non-essential cookies through your browser settings at any time. Disabling essential cookies will prevent the Platform from functioning correctly and may result in you being logged out. pbs88 does not use cookies to serve advertising from third-party advertising networks or to track your activity across other websites.

6. Data Security

pbs88 implements technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, server-side access controls that restrict data access to authorised personnel only, regular vulnerability assessments and penetration testing of our platform infrastructure, and secure storage with encryption at rest for sensitive data categories.

While pbs88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights, pbs88 will take appropriate steps in accordance with applicable data protection law, which may include notifying affected users within a reasonable timeframe.

7. Your Rights

As a user of the pbs88 Platform, you have the following rights in relation to your personal information. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe following identity verification.
• Right to correction: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct it. We will update records promptly upon receiving a valid correction request.
• Right to deletion: you may request deletion of your personal data, subject to certain exceptions where retention is required by law or is necessary to protect the legitimate interests of pbs88 or third parties (for example, retaining transaction records for anti-money-laundering compliance).
• Right to withdraw consent: where pbs88 processes your data based on your consent (for example, marketing communications or optional analytics), you may withdraw that consent at any time by updating your account preferences or contacting support.

pbs88 will acknowledge all privacy rights requests and respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect against unauthorised access to another person's data.

8. Data Retention

pbs88 retains personal information for as long as is necessary to fulfil the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it is held.

When you close your pbs88 account, we will delete or anonymise your personal data within a reasonable period, except where we are required by law to retain it for longer (for example, financial transaction records may be retained for up to seven years to meet anti-money-laundering and financial reporting obligations).

9. Changes to This Privacy Policy

pbs88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where we deem appropriate, notify registered users by email. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your data.